Consumer Protection Examiner I (Non-Depository - CFMSB)

The Massachusetts Division of Banks is currently accepting applications for the Consumer Protection Examiner I position in the Non Depository Institution Supervision – Consumer Finance-Money Services Businesses (CFMSB) unit.  This role will be conducting examinations of Massachusetts-licensed consumer finance companies, money services businesses, student loan servicers, and debt collectors to ensure they operate in a sound financial condition and adhere to applicable consumer protection laws and regulations.

Responsibilities

• Assist in the analysis of non-depository licensees including consumer finance, debt collection, loan servicing (including student loan servicers), and money services businesses; review transaction records and reports, including account contracts and disclosures, as well as transaction histories, and perform analyses on data collected to determine compliance with state and federal consumer protection regulations.
• Analyze balance sheets, income statements, and other financial documents to determine financial condition, conformance with generally accepted accounting principles, and compliance with applicable financial responsibility regulations.
• Evaluate each licensee’s compliance management system to ensure sufficient oversight by the directors and senior management with adequate policies and procedures, operational controls, internal monitoring, training, complaint processes, information security policies, and periodic independent testing to ensure compliance.
• Assist in the preparation of the Examination Report and detailed work papers in an accurate and timely manner. Confer with other state and federal agencies and audit/consulting firms as part of the examination process.
• Communicate examination findings with internal and external leadership/stakeholders, both orally and written. Participate in formal and on-the-job training.

The filling of this position is subject to appropriation and obtainment of all necessary approvals from the Office of Consumer Affairs and Business Regulation and the Executive Office for Administration and Finance. The Division reserves the right not to fill this position without notice. This position will report directly to a Regional Field Manager within the examination unit.

Requirements/Skills Needed

First consideration will be given to those applicants that apply within the first 14 days.

Minimum Entrance Requirements:

• Applicants must have (A) at least one year of full-time, or equivalent part-time, professional experience in accounting, auditing, or bank examining work, or (B) any equivalent combination of the required experience and the substitutions below.
• Incumbents are required to travel throughout the Commonwealth of Massachusetts and travel out-of-state with some overnight stay.

Substitutions:

• A Bachelors or higher degree with a major in accounting, business administration, business management, banking, finance, economics, or related field may be substituted for the required experience.*

*Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Preferred Qualifications:

We encourage individuals who believe they have the skills necessary to thrive to apply for this role, even if you don’t meet 100% of the job requirements.

• Experience in consumer finance, debt collection, loan servicing, or money services businesses.
• Familiarity with the Massachusetts General Laws, Bank Secrecy Act and Anti-Money Laundering laws and regulations, Truth in Lending, information security, repossession rules, loan servicing, consumer disclosures, or debt collection regulations.
• Willing and able to travel throughout Massachusetts and travel out-of-state with some overnight stay (a dependable way to travel to multiple sites around Massachusetts is required; driver’s license and access to a vehicle are recommended).

Comprehensive Benefits

When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

Want the specifics? Explore the DOB's Employee Benefits and Rewards!

Work/Life Balance: 

• Hybrid Position: Examiners have the opportunity to work from home but also are periodically required to be on site at a regulated institution, or one of our four regional offices (Boston, Lakeville, Woburn, or Springfield). Some out of state travel may be required.
• Flexible Schedule: Examiners have various options for: start and end times; and every other Friday off.

The Examiner position is a union role in the National Association of Government Employees (NAGE) Unit 6 and is covered by the union contract and benefits. The Division offers a competitive starting salary of $73K (Grade 10) and salary (step) placement can range up to $84K based on relevant years of experience.

About the Division of Banks:

As an employee of the Massachusetts Division of Banks, you will contribute to the mission of the Division of Banks by ensuring a sound, competitive, and accessible financial services environment throughout the Commonwealth. The Division maintains public confidence in Massachusetts financial institutions through the oversight of state-chartered banks and credit unions as well as non-depository licensees doing business in Massachusetts. We are a consumer protection agency and we support financial literacy education and programs benefiting residents across the Commonwealth. The majority of the Division's employees are Examiners who conduct a variety of on-site and off-site examinations of financial institutions and licensed entities under the Division's jurisdiction.

At the Division of Banks every employee’s ideas and experiences are welcomed. We value and respect that each individual brings different skills and perspectives that uniquely contribute to our agency and the work that we do. It is important that each employee feels empowered to contribute as this allows for more effective collaboration and better results. Within our workplace community, we offer a variety of training and mentoring to create and maintain learning environments that are inclusive, equitable, and welcoming.

To learn more about the Division of Banks, click here.

As an examiner, you can expect to:

• Assess compliance with accounting practices and/or applicable laws and regulations
• Analyze financial statements, policies and procedures, and interview staff
• Participate in examinations to gain knowledge of the examination areas
• Attend state and federal regulatory training programs

Consider joining the DOB examiner team if you:

• Are interested in a public position and enthusiastic about serving the public good.
• Are interested in the supervision and regulation of the consumer finance, debt collection, loan servicing, or money services industries.
• Have experience and/or coursework in accounting, business, banking, finance, economics, or related fields (public policy, IT/cybersecurity, criminal justice, data analytics).
• Are eager to embrace new challenges and learning opportunities while working in a team environment.
• Have knowledge of the state and federal rules and regulations governing consumer finance, debt collection, loan servicing, or money services businesses, including consumer protection, Bank Secrecy Act and anti-money laundering requirements.
• Have familiarity with the proper oversight, training, monitoring and auditing of a financial company's compliance management system.
• Have strong analytical, multi-tasking, writing, and communication skills.

How to Apply

An Equal Opportunity / Affirmative Action Employer.  Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law.  Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements.  We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Official Title: Bank Examiner I
Primary Location: United States-Massachusetts-Boston - 1 Federal Street
Job: Accounting and Finance
Agency: Massachusetts Division of Banks
Schedule: Full-time
Shift: Day
Job Posting: Mar 6, 2025, 9:43:32 AM
Number of Openings: 1
Salary: 63,031.80 - 90,713.48 Yearly
Bargaining Unit: 06-NAGE - Professional Admin.
Confidential: No
Potentially Eligible for a Hybrid Work Schedule: Yes

If you have Diversity, Affirmative Action or Equal Employment Opportunity questions or need a Reasonable Accommodation, please contact Diversity Officer / ADA Coordinator: Jennifer DeWitt - 617-956-1549

Apply Online