Learning and Development Specialist

HRCU is seeking a Learning and Development Specialist that is responsible for planning, creating, organizing, and conducting a wide range of projects involving training, development, facilitation, performance analysis, and LMS administration. To be successful, the person in this position must have excellent presentation skills to step into a role working closely with all levels of the team. Demonstrated teaching ability, particularly with adult learners is required. To be successful, experience creating training programs from the ground up is required.

This is a new position to develop a credit union wide training and development program for new and existing employees. Opportunity exists to expand role and broaden HRCU’s training as a people first organization that focuses on delivering outstanding member service.

Objectives

• Build and support a high performing workforce to support our goals and objectives.
• Provide development opportunities through the employee lifecycle.
• Support all departments with organized training resources and develop employee growth strategies.

Responsibilities

• Conducts various trainings of soft skills, technical skills, coordinates with online training resources and platforms.
• Assist department training experts with resources to ensure materials are easily accessible. Further, evaluate training materials for effectiveness.
• Mentorship program coordination – connect mentor and mentee, setting goals and objectives for the experience.
• Conduct training sessions in the areas of service excellence, cross sales, and enhanced computer skills to effectively use Microsoft products such as Outlook, Word, and Excel. Soft skills will be the main focus of sessions to ensure we are living our service standards.
• Work with departments and management for a needs assessment and coordinate an action plan for achieving results.
• Host feedback forums for input on development as seen by employees.
  Establish training and development resources to offer a levels program that offer meaningful progression and demonstrates employee advancement opportunities.
• Follow the new hire journey from onboarding to advancement. This will involve conducting new employee orientation, coordinating department specific training, meaningful check-ins with the new hires, and milestones to demonstrate our commitment to success.
• Follow the existing employees’ journey including accessing current skillset and demonstrating opportunities for advancement through learning and development resources.
• Review our training platforms and collaborate with stakeholders to ensure they meet current and future needs.
• Collaborate with compliance to facilitate resources to eliminate common errors and issues. Further, work with compliance to establish compliance related training needs for staff.
• Use resources such as performance reviews, corrective actions, coaching sessions, compliance trends, and observation to identify areas for improvement.

Requirements/Skills Needed

• Prior training experience required. Demonstrated experience developing and conducting training.
• Prior banking experience required.
• Advanced computer skills required in Microsoft Office products.
• Excellent customer service skills to lead by example.

How to Apply

Visit https://recruiting.paylocity.com/Recruiting/Jobs/Details/3083441 to apply.