Senior Collector

Tremont Credit Union is seeking a proactive and self-motivated Senior Collections Specialist. In this role, you will be responsible for all collections activities on delinquent consumer and real estate loans, arranging timely recovery while maintaining strong member relationships. The ideal candidate will have experience in collections and knowledge of related industry regulations. Strong communication skills and the ability to work independently are a must. If you are interested in this key role, please submit your application. This is an ON-SITE role in Milton, MA.

Responsibilities

• Contact TCU members with delinquent loans to discuss payment obligations and available options for resolving the delinquent loan. Enforce documented and negotiated payment plans.
• Prepare and send written correspondence to members regarding delinquent loans, including, but not limited to, delinquent notices, repossession, and foreclosure letters up to 90-days delinquent. Negotiate payment arrangements in consultation with the VP Consumer Lending.
• Coordinate work with approved attorneys on foreclosure cases and support them with timely and accurate information, and coordinate with recovery vendors for repossession cases; keeping the VP Consumer Lending apprised at all times.
• Record actions, conversations, and recommendations in the members’ collection record to ensure accurate and adequate information is always maintained.
• Maintain current and accurate reporting of collections activities, product line delinquencies, and provide routine and special management reporting.
• Update/code members’ account in to alert appropriate departments about loan and collection issues.
• Respond to members’ credit report disputes on e-Oscar.
• Correspond with members who are seeking a loan modification. Gather supporting documentation and hold loan modification reviews with Collections Manager.
• Notify co-signers regarding status of delinquent accounts.
• Maintain the files, both paper and electronic, of delinquent members, including copies of legal documents and correspondence.
• Comply with all collections policies and procedures in compliance with federal and state laws and regulatory requirements.

Requirements/Skills Needed

• At least five years of experience working in loan collections in consumer and residential financial services.
• Proficiency with Microsoft Office, or software, applications, and SaaS currently used by TCU and assigned to this position.
• Can perform responsibilities accurately and timely with moderate and reasonable supervision, with minimal reminders and corrections.
• Evident habits of organized workspace and materials, and detail-orientation.
• Clear and effective written and oral communication.
• Critical thinking to evaluate sources of information and draw conclusions.

How to Apply

Please apply by clicking the following link to our job posting site, Applicant Pro. Once you reach the job postings page, select the job you would like to apply for and provide all required information. Any further questions may be sent to jbalcius@tremontcu.org

https://www.applicantpro.com/openings/tremontcu/jobs