VP/Manager of Payment & Deposit Operations

Pioneer Valley Credit Union is looking for an innovative Vice President/Manager of Payment & Deposit Operations to oversee our payment processing systems, deposit operations, and manage our 3-person contact center and 2-person deposit operations team. The ideal candidate will be passionate about embracing cutting-edge payment technologies while maintaining operational excellence in day-to-day functions. This role requires both strategic vision and hands-on operational expertise.

Responsibilities

• Lead and develop comprehensive payment and deposit strategies aligned with our organizational goals
• Manage and develop a 3-person contact center team and 2-person deposit operations team
• Oversee daily operations of payment processing, ACH, Wires, ATM Networks, Debit Card Programs and deposit services
• Manage online/mobile banking platforms, bill pay, and remote deposit capture services
• Ensure compliance with regulatory requirements (Reg E, Reg D, BSA, NACHA)
• Develop and maintain fraud risk management procedures
• Implement and manage quality assurance programs to ensure regulatory compliance and accuracy
• Develop performance metrics and reporting systems to track departmental success
• Collaborate with IT and vendors to implement and maintain payment and deposit technologies
• Identify opportunities for process improvement and automation
• Participate in executive leadership initiatives and strategic planning
• Comfortable diving into detailed operational processes when necessary to resolve complex operational challenges
• Champion the implementation of next-generation payment systems including RTP (Real-Time Payments) and FedNow. 
• Spearhead expansion into digital assets storage solutions.

Requirements/Skills Needed

• Bachelor's degree in Business, Finance, or related field (MBA preferred)
• 7+ years of progressive experience in financial operations, with at least 5 years in payment/deposit services
• 3+ years of contact center management experience
• Strong understanding of payment systems, ACH, Wires, ATM network, Debit Card Programs and deposit operations
• Knowledge of emerging payment technologies including RTP, FedNow, and digital asset platforms
• Experience with regulatory compliance requirements (BSA/AML, Reg E, Reg CC)
• Proven leadership abilities with excellent coaching and team development skills
• Demonstrated ability to balance strategic thinking with detail-oriented execution
• Forward-thinking mindset with enthusiasm for financial innovation
• Outstanding communication and interpersonal skills
• Strategic thinker with strong analytical and problem-solving abilities
• Experience implementing and optimizing financial technology solutions

How to Apply

Apply online at: www.pvcu.org/About-Us/Careers.